Frequently Asked Questions
Got a question? Read HSSV’s Frequently Asked Questions to get answers about our medical, pet and adoption services.
Q: How many animals does Humane Society Silicon Valley (HSSV) assist annually?
A: Last Fiscal Year, HSSV found homes for more than 5,600 animals. Learn more about our impact.
Q: What programs and services does HSSV offer?
A: HSSV offers the following programs and services:
- Services for pet owners:
- Affordable spay/neuter, vaccinations, testing, microchipping, including zip code targeted free spay/neuter for dogs.
- Dog training classes
- Dog grooming
- Members-only dog park
- Whole Pets Store for all your pet supply needs
- Humane, compassionate euthanasia & pet loss support group
- Volunteer opportunities, including canine and feline fostering
- Education outreach programs for children, teens, and families
Q: When was HSSV established?
A: HSSV was established in 1929. Since that time, we have found loving homes for more than 500,000 animals. We moved into our Animal Community Center in 2009 and operate two Neighborhood Adoption Centers.
Q: How is HSSV funded and governed?
A: HSSV is an independent, non-profit organization supported by individual donations, program fees, special events, and foundation and corporate grants. For more information about financials, visit Charity Navigator, Guidestar, or our Mission Impact & Financials. The agency is governed by a volunteer board of directors. Learn more about our Board of Directors and Leadership team.
Q: How many employees and volunteers does HSSV have?
A: HSSV has over 100 employees and more than 4,300 active volunteers.
Q: What cities does HSSV provide animal sheltering services for?
A: HSSV provides shelter services for the city of Sunnyvale. We receive stray, sick, injured, and dead animals picked up by animal control in this city.
Q: Does HSSV accept owner-surrendered animals?
A: HSSV accepts owner surrendered cats, dogs, and rabbits by appointment only. All surrendered animals are assessed by our medical and behavioral experts for our adoption program. If they do not meet our requirements, then every attempt is made to find the animal a home either through a rescue group or other shelter. Learn more information about Pet Surrender.
Q: What is the difference between Humane Society Silicon Valley, Humane Society and the Society for the Prevention of Cruelty to Animals (SPCA)?
A: The names generally mean the same thing, but all SPCA and Humane Societies are separate non-profit agencies. For example, the Humane Society of the United States does not have any authority or connection with HSSV. We all operate independently. Learn more about our mission impact and financials.
Q: Is Humane Society Silicon Valley a no-kill shelter?
Q: How long do you keep the animals before you euthanize them?
Q: Do you have legal holding times for animals that are brought into your shelter?
- Stray cats with identification: 10 days
- Stray cats without identification: 72 hours
- Feral cats: 72 hours
- Stray dogs with identification: 10 days
- Stray dogs without identification: 5 days
- Surrendered cats and dogs: no holding period
Please note that HSSV does everything possible to reunite animals brought to the shelter bearing ID. During the 10-day holding period, staff makes every attempt to locate the owner and inform them that we have their pet.