Update to Services and Programs Due to COVID-19 Concerns

Alexandra BaggsUncategorized67 Comments

Update as of 3/25/20: A message from Kurt Krukenberg, HSSV President

 

Today we’re with HSSV Kurt Krukenberg to give you an update on our foster program, next steps for reopening our adoptions and rescue programs, information on our online auction, and ways you can help support us in this time.

Here are a few ways you can help:

  • Check out our online auction, which opens Saturday, 3/28 and runs through Tuesday, 3/31.
  • Donate to support our lifesaving programs.
  • Drop off unopened cat/dog food and towels and blankets in the bins outside our intake lobby.

Thank you so much for your support!

Update as of 3/18/20: How You Can Help

  • Foster: We are in the process of moving our animals into foster homes to make space to support our rescue partners during this time. We anticipate that more foster homes will be needed in the coming days and weeks so that we can continue to serve as a lifeline for shelters in need. Fill out this survey to be placed on our foster interest list.
  • Donate to support our ongoing lifesaving work.

Update as of 3/16/20: Temporarily Closed Services

In response to Santa Clara County’s mandate to shelter in place, Humane Society Silicon Valley is temporarily suspending the following services:

  • Adoptions
  • Medical Services
  • Euthanasia Services
  • Pet Surrender
  • Training and Puppy Socials
  • Pet Store
  • Dog Park
  • Education Programs
  • Animal Loss Support Group

Our staff will continue to provide care for our shelter animals, and we will be moving as many animals as possible into temporary foster homes. We will continue to keep you updated on further changes and any needs we may have. Thank you for your support!

Update as of 3/14/20:

In response to the increasing concern regarding COVID-19, Humane Society Silicon Valley is temporarily making changes to some of our services and suspending some of our public programs. These proactive measures are being taken in an effort to keep our staff, volunteers, and customers safe, follow the recommendations of public health officials, and focus our team and resources to maximize lifesaving impact.

The following services will be modified or suspended until further notice:

Adoptions

  • Milpitas Animal Community Center: We are remaining open and have adjusted our adoptions process to ensure we can maintain safe distances between parties at all times. Visitors will be asked to sign in to the kiosks at the front of our building and wait outside or in their cars until they are texted and asked to enter the building. Please note that wait times may be longer than usual. To view all adoptable animals ahead of your visit, please visit hssv.org/adopt.
  • Neighborhood Adoptions Centers at Petco West San Jose and Petco Sunnyvale: are temporarily closed.

Services

  • Spay/neuter, vaccinations, and TNR services are temporarily suspended.
  • End of Life Services: Our end of life/euthanasia services continue as usual. Visitors may be asked to wait outside to limit the number of people in our lobby at a time. Please follow signs near our intake lobby for more information.
  • Lost and Found Animals: Our lost and found services continue as usual. Visitors may be asked to wait outside to limit the number of people in our lobby at a time. Please follow signs near our intake lobby for more information.
  • Education Programs: Birthday parties, Scout programs, Center Tours, and Kind Kids Field Trips are temporarily suspended.
  • Training and Puppy Socials: Training classes continue as usual. All puppy socials are temporarily suspended.

We are closely monitoring the situation and making real-time adjustments as needed. Please check back here for updates or sign up for email to receive updates to your inbox.

Please note that despite changes to our programs, we will continue to maintain the high standards of animal care we always provide. We have staff, volunteers, and foster families providing for our animals’ needs around the clock.

Thank you for your support,

Kurt Krukenberg
HSSV President

Categories

67 Comments on “Update to Services and Programs Due to COVID-19 Concerns”

  1. Are you still accepting donations? I have a bunch of freshly laundered towels that I was hoping you could use. Let me know, happy to drop them to you.
    Best,
    Lisa

    1. Hi Lisa, while we do appreciate you thinking of us, right now we’d like to limit the traffic into our facility only to essential visitors. This is for the safety of our staff, volunteers, and visitors.

      Thanks again!

      Alexandra
      HSSV Staff

    2. Hi Lisa,

      I have an update on item donations! We are taking limited donations – linens (towels and blankets) and unopened pet food can be dropped off in the bins outside our intake lobby.

      Thanks so much!

      -Alexandra
      HSSV Staff

    1. Yes, all spay/neuter, vaccination, and TNR services are temporarily suspended.

      -Alexandra
      HSSV Staff

    1. Hi Susannah,

      Please check in with the Doggy Day Out team – things are changing quickly and they can provide you with the most up to date information. Thanks!

      -Alexandra
      HSSV Staff

  2. I currently lost my job due to COVID19 and would like to use my time to volunteer! Are you still accepting new volunteers at this time?

  3. Hi Alexandra,

    Do you still need foster homes? I’m able to foster 1-2 house trained dogs in my home w/ fenced-in yard in Sunnyvale. Thank you for all that you do!

    1. Hi Nikki! We will update everyone with our current needs and how to help as soon as possible. Thanks for your patience and support!

      -Alexandra
      HSSV Staff

  4. Is there a pressing need for volunteers at this time? Are y’all short-staffed , volunteer-wise?

    1. Hi Hal, thanks for checking in. We do not currently have a pressing need for volunteers, but if you’d like to fill out our volunteer interest form we can contact you when new volunteers are needed. You can find that form at To be put on our list for future volunteer needs, please fill out our volunteer interest form at https://www.hssv.org/volunteer/#volunteerform

      Thank you so much for thinking of us!

      -Alexandra
      HSSV Staff

    1. Hi Erinn, thanks so much for reaching out. We will update everyone with our current needs and how to help as soon as possible. Thanks for your patience and support!

      -Alexandra
      HSSV Staff

  5. We would like to foster hypo allergic dogs if you have any available. Please let us know if we could help anyway.

    1. Hi there, thanks for reaching out. We will update everyone with our current needs and how to help as soon as possible. Thanks for your patience and support!

      -Alexandra
      HSSV Staff

  6. Available to foster kittens, have extensive experience with bottle-feeding and will be working from home in this period.

    1. Hi Daniela, thanks so much for reaching out. We will update everyone with our current needs and how to help as soon as possible. Thanks for your patience and support!

      -Alexandra
      HSSV Staff

    1. Hi Karen,

      Our pet surrender services are temporarily suspended. Sorry for any inconvenience.

      -Alexandra
      HSSV Staff

  7. Hi, I notice most responses are to be advised “as soon as possible” which is understandable as things are changing by the day. How will be advised of any updates? Is there a site we can plug in our email address or do we keep checking back on this website? Thank you Alexandra (and team) for keeping us updated 😀🐾🙏

    1. Hi there! We will post on this page (you can bookmark it if you’d like, but we’ll also keep a link to it on our homepage for now) as well as on our social media platforms and via email. If you’d like to follow us on social, you can do so on Facebook, Instagram and Twitter. To sign up for email, fill out the form at https://www.hssv.org/#newssignuphome.

      -Alexandra
      HSSV Staff

    1. Hi Jenna,

      If you have an emergency medical surrender, please reach out to our intake team at 408-262-2133 x110. Thanks!

      -Alexandra
      HSSV Staff

  8. I just filled out your foster application and it looked like you only were looking for fosters for dogs and cats. I submitted information letting you know that I am available to foster domesticated rats that you may have for adoption. I put more information on my application.

  9. Hi,
    We stopped by the Petco in Sunnyvale yesterday to meet a cat (I think his name was Dmitri), but there was a note that all of the pet are not at HSSV. We will be happy to foster him or any other cat if there is a need (I submitted a form too).
    Looking forward to hearing from you!
    Best,
    Valeriya

    1. Hi there,

      Yes, all our locations are currently closed for adoption. Thanks for submitting the form!

      -Alexandra
      HSSV Staff

  10. Do you need foster homes for pets that are to be displaced? Since we”re home for the next few months (I’m a teacher) we could care for pets and would enjoy the company.

    Tom

    1. Hi there, thanks for reaching out! Yes, you can fill out the foster interest form in this post if you’re interested in fostering. Thanks!

      -Alexandra
      HSSV Staff

    1. Hi Peter,

      Our vaccine clinics are currently closed to the public. Sorry for the inconvenience.

      -Alexandra
      HSSV Staff

  11. Hello there!
    We got your phone message that our cats neuter appointment has been suspended & to go to your site to be put on the waiting list. Can you tell us where the waiting list is? Thank you!

  12. Hi! I would love to foster a kitten during this time! I live alone and am pretty lonely during this time. I have grown up with kittens and cats my entire life and would love to foster a kitten. Let me know if any are available!

  13. Would you consider adding “sponsor a pet guardian” as an alternative to people surrendering their pets for financial reasons during the Covid 19 outbreak? I know people who would be interested in helping pet guardians financially so that pets can stay with their families.

  14. I have lost my lease, have reduced income and new landlord won’t allow pets.
    Sadly, we are forced to surrender our 2 dogs! 4 year old catahoula mix and 5 year old border collie mix. Both spayed females, house and kennel trained. Can someone help by fostering them until the humane society can accept them?

    1. Hi Alejandro, we are so sorry to hear about your situation. If you need help with more options, please reach out to us at 408-262-2133 x110.

      -Alexandra
      HSSV Staff

  15. Is the pet pantry still open? I usually go towards the end of the month to pick up food for my feral colony. I can’t afford to buy them food, but can’t let them go hungry either.

    1. Hi there,

      Yes, Pet Pantry is still open. If you’d like to reach out to someone directly, please contact our intake department at 408-262-2133 x110.

      -Alexandra
      HSSV Staff

  16. I submitted my name to foster through the Humane Society if they’re willing to help match folks up for you. I had 2 border collie mixes myself so I know the high energy well.

    1. Hi there,

      We are Humane Society Silicon Valley, so if you submitted your info through this form: http://www.surveygizmo.com/s3/5508265/New-Foster-Interest, that’s us. 🙂

      We are currently in the process of reviewing the more than 1,000 submissions we received and getting back to people. This process may take us some time, so thank you for your patience and support!

      -Alexandra
      HSSV Staff

  17. Hello!
    I would really love to foster a dog/puppy that gets along with small dogs (I currently have two of my own). I filled out the survey to be put on the foster interest list, but I was wondering if I had to attend the Canine Foster Onboarding Event, as well.
    Thank you!

    1. Hi there,

      We are not currently holding onboarding sessions, so filling out the form is enough. We have received over 1,000 submissions to our foster interest list this week, so it will take us some time to process and respond to everyone. Thanks for your patience and support!

    1. Hi Leslie,

      We are so sorry to hear about your dog. Unfortunately our end-of-life services are temporarily suspended. I am so sorry that we’re unable to help at this time.

      -Alexandra
      HSSV Staff

    1. Sorry for your loss. Our beloved dog, Kibouunki, recently passed away before the Shelter in Place. Our vet referred us to Animal Memorial Service in Gilroy. We had a private memorial for him, and were able to say our goodbyes. We opted for water cremation and a customized earn.

  18. Hi Alejandro, Have you found a new home or foster home for your two dogs? Let me know if you are still looking. Would love to help if we can. We have a dog and cat at home, but were looking into foster opportunities to help right now.

  19. Hello,

    I just wanted to check to see if you are still in need of clean towels and blankets, and if it is ok to drop them off at your location still?

    Thank you!

    1. Hi there, thanks so much for thinking of us! Towels and blankets can be dropped off in the bins outside our intake lobby (building to the far left) at our Milpitas Animal Community Center. Thank you!

      -Alexandra
      HSSV Staff

  20. We have been trying to reach out so we can foster a dog during the shut down. Is that possible?

    1. Hi there! The link for our foster interest form is at the top of this post (and here: https://www.hssv.org/new-foster-questionnaire/). Please note that we have received over 2,000 submissions since the beginning of shelter in place, and it will take us time to process the submissions and get back to everyone. Thanks for your patience and support!

      -Alexandra
      HSSV Staff

  21. Hi, is there any way for us to adopt dogs still or is that completely suspended? For those of us working from home, this is the best time to bring home a pet and give them our undivided attention as they acclimate to their new home.

    1. Hi there, our adoptions program is temporarily suspended. When that changes, we’ll provide updates on this page. Thanks!

      -Alexandra
      HSSV Staff

  22. I have a very ill dog who is 16.5 yrs old with chronic bronchitis and sadly needs to be put at rest. Are the euthanasia services open while the shelter in place mandate is on?

    1. Hi Mary Jane, we are so so sorry to hear about your dog. Unfortunately our euthanasia services are temporarily suspended. It looks like Malley (comment below) has a suggestion for at-home euthanasia that you might be able to look into. Sorry we couldn’t be of more help!

      -Alexandra
      HSSV Staff

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