Humane Society Silicon Valley | Dog Group Training Policies
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TRAINING CLASSES THAT GIVE BACK

Wondering if you qualify for one of our training class discounts? Have questions about our class policies or what to expect on the first day of class? Before you sign up, review our pricing, rules, and policies

PRICING INFORMATION AND DISCOUNTS OFFERED

We offer the following discounts for our professional services:

Adopter Prices

To be eligible for Humane Society Silicon Valley’s adopter prices, you must have adopted your pet within the year prior to the class starting; please be prepared to show proof of adoption no later than 72 hours in advance of your first class. We offer our adopter prices for those who have adopted their pet from any weC.A.R.E. Community Coalition Adoption Center, including:

  • Humane Society Silicon Valley (HSSV)
  • San Jose Animal Care Services Center
  • Silicon Valley Animal Control Authority
  • City of Palo Alto Animal Services
  • Santa Clara County Animal Shelter
  • Other 501(c)3, not-for-profit animal welfare organization.

We offer these special prices to reward those who have chosen the adoption option and are helping to save lives!  To access our special adopter price, please email behaviorandtraining@hssv.org and let us know when and where you adopted your companion and request the special access code.

Member Discounts

To be eligible for our “Member” discounts, you must be an active HSSV Private Dog Park Member.  To access our special member price, please email behaviorandtraining@hssv.org and request our special members access code.

TRAINING CLASS & WORKSHOP RULES, POLICIES AND AGREEMENT

Enrollment & Attendance

Full payment is required at the time of enrollment to unsure your space in the class. We encourage you to enroll online on our events calendar. You may enroll in one of our classes, workshops or seminars through our Whole Pets store, but keep in mind it may take anywhere from 72 hours to one week for HSSV to receive confirmation of enrollment.

Upon enrollment, please ensure you will be able to attend all class sessions; transferring from one class to another is not permitted after the class begins and attendance is mandatory for the first class session. Students that miss the first class session without making prior arrangements with the Behavior and Training Department do not qualify for a refund of class fees and may not be allowed to attend the remaining sessions. If you can’t make it to a class session after the class starts, please contact the trainer to discuss topics and homework. We do not offer make up classes. New students may be allowed to join a class after the first session at the discretion of the Behavior and Training Department.

Vaccinations

You must show proof of your dog’s vaccinations in order to participate in classes or workshops. For puppy classes, pups must be 10 days past their first DHLPP vaccination. For all other classes, current rabies and bordatella vaccinations are also required.

Pricing

We offer three different prices for our training classes, seminars and workshops. General registration prices, dog park member registration prices and adopter prices.

In order to receive our adopter prices, the enrollee must provide proof of adoption (a copy of the animal’s adoption receipt showing the date of adoption) to the Behavior and Training Department at least 72 hours before the first class session.  Proof of adoption may be faxed ATTN: Training Department 408-262-2131 or emailed to behaviorandtraining@hssv.org. Please make sure you include your name, your pet’s name and the class you’ve enrolled in. Our adopter prices are good for one year after adoption and will be given to adopters from any 501(c)(3), not-for-profit animal welfare organization.

To receive our dog park member discount, you must be a member of our park at the time of enrollment.

Cancellation

If the minimum enrollment for a class, workshop or seminar is not met 3 days prior to the first class session, the class may be cancelled or postponed.  You will be contacted via telephone or email to see if you would like to enroll in the rescheduled class, receive credit toward a future class, or receive a full refund.

Refunds & Credits

A full refund will be offered if we are notified at least 5 days prior to the start date of class. Within 5 days of the class starting only a credit will be offered. If a dog is unable to attend class due to an injury or illness after the class has started, you will receive a 50% discount toward enrollment in an equivalent class within the following six months. No other refunds or discounts will be given after the class starts. 

If you've registered with one of our special discounts, please ensure you've selected the correct registration type because no discount adjustment refunds will be offered after the class starts.

If you are an HSSV Adopter who has enrolled in class using your complimentary training, you are not eligible for a class refund. If for some reason you are unable to attend the class you’ve registered to take and we are notified at least 5-days prior to the start date of class, a full class credit will be offered which will allow you take a class at a later date or we can transfer you to another appropriate class. If a dog is unable to attend due to an injury or illness during enrollment, you will receive a 50% discount toward enrollment in an equivalent class within the following six months.

All credits are good for six months from the date the credit was issued. If you have not used your credit within six months, your fees will be forfeited.

Behavioral & Health Appropriateness

Dogs that are exhibiting signs of illness (coughing, diarrhea, lethargy) should not be brought to class and HSSV reserves the right to ask owners to remove potentially ill dogs from class.

HSSV and/or its Independent Contractor Trainers reserve the right to deny any dog that is determined to be behaviorally inappropriate (either disruptive or dangerous) for class. This is for the protection of all students in our classes and workshops.  If your dog is not appropriate for the class, you will be referred to an appropriate class or a qualified trainer that offers private consultations and/or training. A full refund will be offered on the first day dogs attend class.  A partial refund may be offered if the dog determined to be behaviorally inappropriate for class after the first day dogs attend class. If you are concerned your dog may not be behaviorally appropriate for class, please contact the Behavior and Training Department before you sign up!

Children In Class

At HSSV, we appreciate when all family members attend classes. For the safety and well-being of all class participants (humans and dogs), children must be under parental control and supervision at all times. Human students under 18 years old must always be accompanied by an adult. Running, yelling, screaming and crying are not permitted during class. Children must only interact with their own dog during class as some dogs may be uncomfortable around children. Children should be instructed to never approach or touch another dog in class as it may not be friendly toward children. 

First Class

For all our Beginning Level Training Classes (Beginning Puppy Training, Beginning Older Puppy Training, and Beginning Manners and Obedience) the first class is a HUMANS ONLY orientation. Please do not bring your pet. For all other non-Beginning level classes, please bring your dog to the first class.

For the first class with dogs, please:

  • Bring your dog to class on leash and do not allow your dog to greet other dogs.
  • A plain, flat, nylon buckle collar, martingale collar, head halter, or harness is required (no choke chains or pronged collars please). 
  • A non-retractable nylon or leather five or six-foot leash is required. Please, no Flexi-Leads!
  • Please provide your dog the opportunity to eliminate before class and make sure to pick up after your pet.  Poop bags and stool containers are provided in several locations outside the Animal Community Center (ACC).
  • A variety of your dog’s favorite treats, cut up into very small pieces (M&M sized), in a treat holder you can hook onto your clothes.
  • A mat for your dog (this can be a small rug, dog pillow, blanket, etc.)
  • Your hungry dog!

 

Agreement

Prior to starting any group training class or workshop, owners must agree to the following acknowledgement of risks, responsibilities and owner liability.

ACKNOWLEDGEMENT OF RISKS AND RESPONSIBILITIES

I recognize that there is an inherent risk of injury or, illness, in any environment associated with group training class. I also recognize that such risks include, without limitation, injuries or illness from fights, rough play, contagious diseases and/or unwanted pregnancies. Knowing these inherent risks and dangers, I warrant that I, or the owner for who I am assigning as an adult guardian, will abide by all safety rules, vaccination requirements, and instructions. I agree by this contract to assume full responsibility and hold HSSV, its officers, directors, agents, employees, volunteers and contractors (collectively, “Releasees”), harmless for said pet(s) injury, death or damage as the result of any incident including my or other’s negligence, except to the extent that the damage or injury may be due to willful misconduct of Releasees. I further agree to hold Releasees harmless and indemnify them against all damages, costs, fees and business losses resulting from any claim I make or cause to be made against Releasees for which they are not ultimately held to be legally responsible.

Owner Liability

I expressly agree to be held responsible for any injury, expense, costs or damages, including but not limited to destruction of furniture, gates, walls, as well as any damage or injury inflicted upon another human or dog, arising out of my own actions or negligence or the actions of my dog.

Occasionally, the HSSV team will photograph and/or film our training classes for promotional purposes. I understand that if I don't wish to be photographed or filmed, I should inform the instructor prior to class. I have read this fully and understand and agree to all of its terms.

Find a class & sign up today using our event calendar.

Questions? Visit our FAQs page or email us at behaviorandtraining@hssv.org for more information about HSSV’s Obedience for Dog Sports classes.

When you sign up for training classes at HSSV, your class fees support the homeless animals in our community!